Return Policy

Return Policy: Cards We Sell

This section applies to graded cards and collectibles purchased directly from our shop.

Overview

At Nostalgic Avenue, we stand behind the quality and authenticity of every graded card we sell. We want you to be completely satisfied with your purchase.

Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within 14 days of the delivery date
• Items must be in their original condition, exactly as received
• Original packaging, including any protective sleeves or cases, must be included
• PSA/BGS/SGC grading slabs must be unopened and undamaged
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

The following items are not eligible for return:

• Cards that have been removed from their grading slabs
• Items damaged due to customer mishandling or negligence
• Custom or personalized items
• Items purchased more than 14 days ago
• Digital products or services
• Items that have been altered, modified, or tampered with in any way

Return Process

To initiate a return, please follow these steps:

Refund Policy

Once we receive and inspect your returned item(s), we will process your refund:

• Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• If you received a damaged or incorrect item, we will cover all return shipping costs

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will:

• Provide a prepaid return shipping label
• Process a full refund or replacement (your choice) upon receipt
• Expedite the resolution to ensure you receive your replacement or refund as quickly as possible

Important: Please take photos of any damage before returning the item, as this helps us process your claim more efficiently.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item:

1. Return the original item following our return process
2. Once your return is processed and refunded, place a new order for the item you want
3. This ensures you receive the exact item you desire and helps us maintain accurate inventory

Grading Disputes

All cards sold by Nostalgic Avenue are professionally graded by PSA, BGS, or SGC. We do not accept returns based on:

• Disagreement with the assigned grade
• Market value fluctuations
• Personal expectations about the grade

The grade assigned by the grading company is final. If you have concerns about a grade, you may contact the grading company directly (PSA, BGS, or SGC) to inquire about their re-grading or review process.

Return Shipping

For your protection, we strongly recommend:

• Using a trackable shipping method (USPS Priority Mail, UPS, FedEx)
• Insuring the package for the full value of the item(s)
• Packing items securely with adequate padding to prevent damage during transit

Note: Nostalgic Avenue is not responsible for items lost or damaged during return shipping if the customer chooses not to use insurance or tracking. We recommend keeping your shipping receipt until the return is processed.

Cancellations

Order cancellations are accepted if:

• The order has not yet been shipped
• The cancellation request is received within 24 hours of order placement

Once an order has been shipped, it cannot be cancelled. You may return the item following our standard return process.

Contact Information

For questions about returns, refunds, or exchanges, please contact us:

Policy Updates

Nostalgic Avenue reserves the right to update this return policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after any changes constitutes acceptance of the new policy.

Service Policy: Grading Submission Services

This section applies to our grading submission services (Send ALL and White Glove) where you send us your raw cards to be graded by PSA, BGS, or SGC.

Service Overview

Nostalgic Avenue provides professional card preparation, evaluation, and submission services. We handle your cards with care, prepare them for grading, and submit them to PSA, BGS, or SGC. PSA submissions are personally hand-delivered, while BGS and SGC submissions are shipped with insurance. Once cards are submitted to the grading company, the process cannot be reversed. This policy outlines our terms for service cancellations, refunds, and liability.

Service Fee Structure

Our services include two separate fee components:

• Nostalgic Avenue Service Fee: Covers card preparation, evaluation (White Glove), organization, and submission to grading companies (PSA via hand-delivery, BGS and SGC via insured shipping)
• Grading Company Fees: Separate fees paid to PSA, BGS, or SGC for the actual grading service

Important Payment Differences:

• Send ALL Service: Grading company fees are collected upfront during checkout, along with service fees
• White Glove Service: Grading company fees are billed separately after you approve the final submission list

Refund policies differ for each component and service type.

Cancellation & Refund Policy

Service cancellations and refunds depend on the stage of the submission process:

Grading Company Fees

Fees paid to PSA, BGS, or SGC are separate from our service fees. Refund policies differ by service type:

Refund Responsibility:

• Before Submission: Nostalgic Avenue will refund grading company fees if you cancel before cards are submitted, as we collect these fees on behalf of the grading companies
• After Submission: Once cards are submitted to PSA, BGS, or SGC, grading company fees are immediately paid to the grading company and are non-refundable by Nostalgic Avenue

Post-Submission Disputes & Limitations:

• Once cards are submitted, Nostalgic Avenue has no control over the grading process, timeline, or outcomes
• Nostalgic Avenue is not responsible for grading company errors, delays, policy changes, closures, or any issues that occur while cards are in the grading company's possession
• Nostalgic Avenue cannot provide refunds for grading company fees after submission, even if the grading company makes errors or you disagree with grades
• While we can provide customer service support and assistance with disputes, ultimate resolution of grading-related issues must be pursued directly with the grading company (PSA, BGS, or SGC)
• If a grading company refuses to grade a card, damages a card, or loses a card, you must pursue resolution directly with that grading company, though we will assist with documentation and communication as needed

Important: By submitting cards for grading, you acknowledge that Nostalgic Avenue's responsibility is limited to the preparation, evaluation, and delivery of your cards to the grading company. While we provide customer service support for disputes, final resolution of grading-related matters must be pursued with the grading company. We cannot refund grading company fees after submission.

Liability & Card Protection

We take every precaution to protect your cards throughout the process:

• Cards are handled with professional care and stored securely while in our possession
• PSA submissions are hand-delivered, while BGS and SGC submissions are shipped with insurance
• Cards are returned to you via insured shipping with a standard $100 insurance value included. Additional declared value beyond $100 is an additional cost.

Limitations of Liability:

• Nostalgic Avenue is not liable for damage or loss that occurs while cards are in the possession of PSA, BGS, or SGC
• We are not responsible for damage that occurs during return shipping if you decline insurance coverage
• Pre-existing damage to cards (not caused by us) is not covered
• Our liability is limited to the value of our service fees, not the market value of your cards
• Nostalgic Avenue is not responsible for refunding grading company fees after cards have been submitted, regardless of grading outcomes, errors, or disputes

Recommendation: We strongly recommend insuring your shipment to us for the full value of your cards. This protects you in the unlikely event of loss or damage during transit to our facility.

Grade Disputes & Disagreements

All grading is performed by third-party companies (PSA, BGS, SGC), not by Nostalgic Avenue:

• We do not accept returns or provide refunds based on disagreement with assigned grades
• Service fees are non-refundable if you are unhappy with the grades your cards receive
• Market value fluctuations after grading do not qualify for refunds

If you disagree with a grade:

• Contact Nostalgic Avenue for customer service support - we can help guide you through the dispute process and provide documentation
• Contact the grading company directly (PSA, BGS, or SGC) to inquire about their review or re-grading process
• Each grading company has its own policies for grade reviews and appeals
• If you choose to have cards removed from their slabs and resubmit, you must handle the removal process yourself or through another service. Nostalgic Avenue can assist with resubmission services for raw cards, and standard service fees apply

White Glove Service Note: Our pre-evaluation scoring is an estimate based on our professional assessment. Final grades assigned by grading companies may differ from our predictions. This is normal and does not qualify for refunds.

White Glove Service: Submit/Don't Submit Recommendations

White Glove Service includes professional recommendations for each card:

• You receive detailed scoring and recommendations: Submit, Don't Submit, or Roll the Dice
• You have full control over which cards are submitted to the grading company
• Cards marked "Don't Submit" are returned to you without grading company fees

Important: If you choose to submit cards against our "Don't Submit" recommendation, you accept full responsibility for the grading company fees and outcomes. Service fees for evaluation are still non-refundable as the evaluation work has been completed.

Shipping & Return of Cards

Card shipping policies:

• Cards are returned to you via insured shipping once grading is complete with a standard $100 insurance value included
• Return shipping costs are included in our service fees. Additional declared value beyond $100 is an additional cost.
• If you cancel before submission, cards are returned to you at your expense (shipping cost deducted from refund)
• We recommend inspecting cards immediately upon receipt and reporting any issues within 7 days

Service Modifications & Changes

You may request changes to your submission:

• Before Evaluation: Changes to service level (Send ALL to White Glove) or card selection are allowed with price adjustments
• After Evaluation: You may remove cards from submission before they are sent to the grading company
• After Submission: No changes or modifications are possible once cards are submitted to the grading company

Force Majeure & Unforeseen Circumstances

Nostalgic Avenue is not liable for delays or issues caused by:

• Grading company delays, closures, or policy changes
• Natural disasters, pandemics, or other force majeure events
• Shipping carrier delays or issues
• Government regulations or restrictions

In such cases, we will work with you to find reasonable solutions, but service fees remain non-refundable as work has been performed.